How can we help?

Once you complete your first booking you will be asked to create a new account. Answer a few questions and confirm your email address and you’re all set!

We currently only service the Peninsula, but due to our rapid growth, we will soon expand to more cities in the Bay Area.

We will need access to your yard if you are not at home. We can make various arrangements with you to ensure that our gaining access is as easy as possible for you.

As part of our service we haul away all dog waste with every cleaning and dispose of it in designated landfill, that way you never have to deal with it… especially the bad odor. We do this at no additional charge.

You can log into your account by clicking ‘Login’ at the top or bottom of our website. You can also create a new booking and sign in at the confirmation window.

To change your password log into the customer portal and access the drop-down menu by clicking on the person icon in the top right corner. From there select ‘change password’ and enter your old password along with the new password you choose.

To reset your password access the sign in page and choose the forgot password link at the bottom. Enter the email address you registered with and an email will be sent to you with instructions on resetting your password.

To change a credit card log into the customer portal and access the drop-down menu by clicking on the person icon in the top right corner. From there select ‘billing info’ and add or remove credit cards in your customer profile.

Our booking page has a few simple steps you must take in order to book a service. Simply fill out the form, select the service plan you desire and proceed to payment details.

Our pricing is built into our booking page. Select the service you wish to purchase and an exact price is displayed with NO HIDDEN FEES!

All of the information provided to us is kept on a remote server, which cannot be physically tampered with. On top of that, any staff member with administration access to our system must pass a 2 step authentication process to log in.

We only accept credit/debit cards – No cash or checks. We prefer to keep the usage of paper to a minimum, as an environmentally aware company, and as such will automatically charge your credit/debit card on file per service visit.

Yes, we love dogs and love being around them. We would like to meet you and your dog on our first visit so that everyone is introduced and we are welcomed into your yard for future service visits. However, if your dog is somewhat aggressive and likely to stop us from getting onto your property, it will have to be confined while we clean up the yard, as we will have to charge a regular service visit fee if we haven’t been able to gain access because of your dog.

Not a problem. Just call or email us and we can skip your service as long as we have 24 hours notice. You will not be charged any extra when the service resumes as long as it is not longer than 2 weeks. Any periods longer than that, if the dog has been using the yard, a charge will be applicable to the discretion of Poop Maids, but will not exceed a fee of $75.

We work in all but the very worst weather conditions. Very heavy rainfall and lightning will prevent us from cleaning your yard. If the safety of our technicians is at risk we will not work in those circumstances. We will clean up all the dog waste missed at no extra charge on the next visit.

The days we do not work are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Service days will usually move along one day from the usual service day in a week containing one of the above holidays.

Absolutely! Our employees are carefully selected and vetted through our hiring process.

All of our employees are required to supply a criminal record background check during the hiring process.